FAQ
Have questions? Find everything you need to know about sizing, shipping, returns, payments. If you need further assistance, feel free to reach out to our support team at contact@solulucloset.com.
Sizing & Fit
Do you offer sizes specifically for tall women?
Yes! Our designs are made exclusively for tall women, ensuring the perfect length and proportion without compromising on modesty.
How do I know if the product fits me?
Please refer to our Size Guide on each product page. If you’re unsure, feel free to reach out to us for personalized sizing assistance.
Are your garments designed to be loose-fitting?
Yes, our designs prioritize both modesty and comfort. Each piece is carefully tailored to offer a relaxed yet flattering fit.
Product & Fabric
What materials do you use for your clothing?
We use high-quality smooth satin, cotton, linen, polyester, and chiffon to ensure comfort, breathability, and an elegant drape. Our fabrics are selected to provide modest coverage while remaining soft and lightweight.
Are your fabrics see-through?
No, our materials are chosen to provide full coverage. However, for lighter fabrics like chiffon, we recommend layering with our inner slips.
Do you offer wudhu-friendly designs?
Yes! Some of our pieces are wudhu-friendly, featuring discreet zippers or buttons on the sleeves so you can easily roll them up for ablution. Look for the wudhu-friendly label in our product descriptions.
How do I care for my modest wear?
Most of our pieces should be hand-washed or machine-washed on a gentle cycle in cold water. For delicate fabrics like satin and chiffon, we recommend air-drying and steaming instead of ironing to maintain their elegance. Please check the care label on each product for specific instructions.
Payments & Discount
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods available at checkout.
Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD.
Do you offer any discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and early access to new collections.
Returns & Exchanges
What is your return and exchange policy?
We only accept returns and exchanges if the item has a defect or if you received the wrong product. Customers cannot exchange for a different product or request a refund.
What qualifies as a defect?
A defect refers to a manufacturing fault, including:
- Torn or unstitched seams
- Fabric defects (e.g., holes, discoloration)
- Broken zippers or buttons
What does NOT qualify as a defect?
We do not accept returns for:
- Slight color variations due to screen differences
- Minor thread irregularities that do not affect wearability
- Wear and tear after use
How long do I have to request an exchange?
Exchanges must be made within 14 days of receiving your order.
How do I initiate an exchange?
Please contact our customer support team contact@solulucloset.com with your order details and clear photos of the defect, and we will assist you with the process.
Modesty & Styling
Do you sell matching hijabs with your outfits?
Yes! Many of our collections come with matching or complementary hijabs to complete your look.